I recently had a terrible online shopping experience that I feel compelled to share as a cautionary tale. Everything that could possibly go wrong, did—from inventory issues on the website to an atrocious post-purchase communication breakdown. When I finally sought help, the unprofessionalism was shocking. Based purely on that interaction, I felt compelled to leave a public warning because I truly felt: "Do yourself a favor and Avoid !!!! Have terrible customer service." I immediately called the support line because I needed someone to take accountability for the lack of training and rectify my order issue before I completely abandoned the company.
Customer: I am calling about my recent attempted purchase. I have never experienced such frustrating service—the representative I spoke with online was dismissive and couldn't explain why my confirmed order was cancelled without notification.
CS Rep: I sincerely apologize for the terrible customer service you received, ma’am. That is absolutely not the standard we aim for. Let me pull up your account immediately.
Customer: The issue isn't just the cancellation; it’s the fact that I spent 15 minutes trying to get a straightforward answer, and I was just met with canned responses. I need this item, and I need a real solution, not an excuse.
If you enjoyed this information and you would like to receive additional information pertaining to webpage kindly visit our site. CS Rep: I completely understand your frustration regarding the lack of clear communication. It appears there was a system error that resulted in an inventory miscount, leading to the unexpected cancellation. As a direct apology for both the error and the poor service interaction, I want to personally help you find an identical piece in one of our physical locations, and I will issue a full refund plus a 25% discount code for your next purchase.
Customer: That is a much better response. Can you confirm the availability of a similar dress in a size medium and guarantee that it will ship out today?
CS Rep: I can confirm we have a few similar styles in stock. I will put a hold on the best option right now and personally supervise the order and shipping to ensure it leaves our facility within the next two hours. You will receive tracking via email shortly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.