I need to warn everyone about following social media hype blindly. I saw this boutique online and immediately fell in love with their items, but my actual experience was a disaster and serves as a major cautionary tale. I drove 55 minutes just to visit the physical store because the specific dress I wanted wasn't available online. What I discovered when I got there made me realize that social Media makes it easy for anyone to sell their items, and gain a following, but people forget that in order to run a business you must appeal to your customer. The whole experience was defined by HORRIBLE customer service. No one greeted me, staff just stared, and when I asked about an item I saw on Instagram, they let me know it was no longer in stock. I left feeling so disappointed and annoyed with the service and the long drive I just took, which is why I felt compelled to reach out to customer service directly.
Customer: I’m contacting you because I had an absolutely terrible experience visiting your Bronx location today. I drove 55 minutes only to receive zero assistance.
CS Rep: I am so sorry to hear about your wasted trip and the poor reception you received. That is completely unacceptable, and I apologize that our team failed to greet or assist you.
Customer: Failed is an understatement. I was prepared to buy two dresses! When I asked about the item I saw on Instagram, I was just told rudely that they only have what’s out on the racks. No one even cared to check my size or offer any help.
CS Rep: I completely understand your frustration. We train our associates to be attentive, and clearly, that did not happen. If you can provide the item name from Instagram, I would be happy to check the inventory system right now for availability at other locations or for an online restock date.
Customer: It was the sequined blue midi dress. Honestly, after that ambiance and feeling that you don't care about anything but income, I don't know if I even want to shop here anymore.
CS Rep: I respect that, but please allow me to try to make it right. If I can secure that dress for you, we would like to offer expedited free shipping and a 20% discount for the trouble our in-store staff caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.