I felt compelled to share my terrible online shopping experience as a serious warning to potential buyers. My order was disastrous from start to finish, and the moment I opened the package, I realized I had been completely misled by the site’s imagery and promises. My immediate conclusion was that I had experienced
Horrible customer service, poor quality dresses I felt over charged
. I couldn't believe the gap between the website presentation and the reality of the garments. This severe disappointment, combined with the exorbitant cost for such poor quality, forced me to leave a public review and engage with customer service to demand some accountability for this unacceptable purchase.
Customer: I am absolutely furious about the dress I received, Order #4592. The quality is terrible, and frankly, I feel completely overcharged for what arrived. This is unacceptable.
CS Rep: I sincerely apologize for your deeply disappointing experience with both the quality of the dress and the value you received. That certainly is not the experience we want for our customers.
Customer: 'Disappointing' is an understatement. I paid premium prices for poor quality dresses and I also had horrible customer service when I tried to track the order! What is the process for returning this garment and getting a full refund?
CS Rep: I completely understand your frustration regarding the quality mismatch and the service issues you encountered. We will definitely process a full refund. Can you confirm the size and style you received so I can initiate the return label immediately?
For more information on GraceQueens Discount check out the web-site. Customer: It was the size 8 Navy Gown. I expect that refund processed quickly and without any further trouble.
CS Rep: Thank you for confirming. I am sending an email now with a prepaid shipping label and detailed instructions. Once the item is scanned at the carrier, we can begin the refund process, which will be complete within 5 business days of receipt.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.