I felt absolutely compelled to share this cautionary tale about my custom dress order. When you spend extra money for a perfect fit, you expect perfection, not disaster. My experience left me heartbroken and furious, which is why I immediately reached out to customer service after the final failed attempt to fix the garment. My conclusion about this purchase is simply:
"If I had a choice I would give zero stars and here's why. When I went to go check out the dress, they sized me and I got it custom made, but when I received the dress it was nothing like what I wanted. First, We had to get it remade twice. Then after the remakes the front of the dress still wouldn't stay and they told me to tape it. Also the back of the dress was sticking out and didn't fit me the way I wanted it to. Its decent to take pictures in, if your in the dark, but not go out and party in."
The fact that they suggested taping the front of a custom-made dress was the last straw, compelling me to contact them one last time.
Customer: I received the dress after the second alteration, and it is still completely unacceptable. I am beyond frustrated.
CS Rep: I sincerely apologize for the continued struggle with your custom order, especially after multiple remakes. I see notes here regarding the fit issues and the advice you were given.
Customer: The fit issues are major. The front won't stay, and the back is sticking out. When your team told me to literally tape the front of a dress I paid hundreds for, I knew I had to demand a full refund.
CS Rep: That feedback is completely valid; suggesting tape is certainly not the professional solution we aim for. Since we failed three times to meet the custom specifications, we will absolutely process a full refund for the cost of the dress and the customization fee immediately.
Customer: I expect that refund to be processed today, and I never want to deal with this garment again.
CS Rep: I understand. If you have any type of questions relating to where and ways to utilize GraceQueens Latest Fashion, you can call us at our own site. I am processing that now and sending you a confirmation email shortly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.