I felt compelled to leave this cautionary tale after a terrible online shopping experience. I saw all the amazing reviews praising staff, noting that "Jocelyn was amazing" for example, but my conclusion about the physical product I received was utterly disappointing. I waited weeks for my purchase, only for the item to arrive damaged beyond repair. My experience was anything but amazing. I was so upset that I immediately felt compelled to reach out to customer service and document my disappointment here.
Customer: I received my custom hat order today and the shipping box looked like it was kicked across the country. The hat itself is completely ruined.
CS Rep: I am so genuinely sorry to hear that your custom hat arrived damaged. That is absolutely unacceptable, especially after waiting patiently for your order.
Customer: Ruined is an understatement. The brim is creased in three places and the crown is completely smashed. I followed the sizing guide perfectly, but now I don't even know if I can salvage it. What can we do?
CS Rep: I completely understand your frustration. Please accept my deepest apologies. We can immediately process either a full refund or initiate a priority replacement. Do you have photos you could send us of the damage?
Customer: I can send the photos right now. Here's more info about harsh-catmint-cba.notion.site check out the web-site. I'd prefer a replacement, but I need absolute assurance that it will be packed correctly and securely this time.
CS Rep: We guarantee a new, reinforced packaging method for the replacement and we will expedite the shipping at no cost to you. Once we receive the photos, we will put the replacement order in queue immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.