I am writing this as a warning to anyone considering ordering online from this company. What was supposed to be a fun Christmas gift turned into a nightmare, emphasizing the need for stricter quality control and better communication. My girlfriend ordered a couple of hats for Christmas, and when we opened the package, we immediately realized our issues.
Not only was a hat missing from the order, but the one we did receive had an unbelievable quality control failure—one of the hats had a doodoo stain right on the UV! This experience was already appalling, but the frustration peaked because they were also not helpful when contacted initially. Very disappointed! I felt completely ignored, which is why I demanded a conversation with customer service to rectify this unacceptable situation.
Customer: I need to speak to someone immediately about order #8090. My girlfriend ordered two hats for Christmas, and the package was an absolute disaster.
CS Rep: I am so sorry to hear that. I see the notes here regarding the items you received. That sounds incredibly frustrating, especially involving a gift. Can you confirm for me which item was missing, and tell me if the hat with the stain is still with you?
Customer: Yes, the black hat is missing entirely, and the white custom hat has this absolutely disgusting stain right on the UV band. How does something like that even pass quality control? We contacted you immediately and felt completely brushed off.
CS Rep: I understand your anger regarding the quality and the previous lack of resolution. Please accept my sincere apologies for both the missing item and the unacceptable, soiled condition of the delivered hat. That is certainly not our operational standard.
Customer: Apologies are fine, but what are you actually going to do? If you have any type of concerns regarding where and just how to use oePPeo Unisex Caps, you can call us at our webpage. I want the missing hat sent immediately, and frankly, I want a full refund for the stained one. I’m not sending a soiled hat back to you.
CS Rep: I can certainly arrange for the immediate shipment of the missing black hat at no cost. Regarding the stained white hat, I will process a full refund right now, and you do not need to return the damaged item. I will also apply a discount code to your account for future use due to the distress this caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.