I’m sharing this because I want to warn other shoppers. This wasn't just a poor retail experience; it felt like a deeply violating incident involving personal property. I had left a valuable item at the store by accident. When I realized, I immediately went back, hoping the staff would assist me. Instead, my conclusion about the integrity of this business is stark and simple:
I had left my AirPods at the store on accident came back it was gone. I asked them if they seen it, they said no …. Which was a lie, Thieves
>This level of dishonesty compelled me to contact customer service immediately—I needed an explanation for what felt like outright theft
>Customer: I am calling about a terrible experience I had at your downtown location today. My AirPods were stolen after I left them there by accident, and when I asked the staff, they lied to my face and denied seeing them
>If you adored this post and you would such as to get additional information regarding oePPeo Accessories kindly go to our own internet site. CS Rep: Mr./Ms. [Customer Name], I am so sorry to hear about this serious allegation regarding both lost property and the conduct of our team. That is unacceptable. Can you please provide me with the exact time you left the store and returned
>Customer: I left around 4:30 PM and returned 30 minutes later. I know they were there, and I know someone took them. It feels incredibly disrespectful that your staff would lie about something like this
>CS Rep: I absolutely understand your anger, and I sincerely apologize for the distress this situation has caused. We take accusations of theft and dishonesty among our staff extremely seriously, and I assure you we will investigate this immediately
>Customer: An apology isn't going to replace hundreds of dollars worth of property. What tangible steps are you taking right now to rectify this
>CS Rep: I am escalating this matter to the store manager immediately to review security footage and interview the team members working during that window. I will personally call you back within 24 hours with a comprehensive update on our findings and the actions we are taking
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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