I felt compelled to share my terrible shopping experience as a cautionary tale. When you visit a specialty hat shop, you expect professionalism, but what I encountered was baffling. I was
not so impressed with their knowledge of hats
. I specifically asked for help, noting,
"I have never had my head measurement taken for a hat, could you measure my head."
The response was shocking:
"She looked at me like I was from outerspace. Then she said, we don't measure heads we try on the hats until you get one that fits (hello)!"
This complete lack of basic service—compounded by the fact
they don't have the means too clean or steam for fitting
—is why I contacted customer service immediately after leaving. I needed an explanation for this absurd failure to meet industry standards.
Customer: I am calling about the appalling service I received at your store today. I am truly shocked by the lack of basic hat knowledge displayed by your staff.
CS Rep: I am so sorry to hear that. Could you please tell me exactly what happened during your visit?
Customer: I asked for a simple head measurement—a fundamental service at any reputable hat shop—and I was told you don't measure heads. How can a century-old hat retailer not measure heads?
CS Rep: That is completely unacceptable and a severe failure in our training protocols. We sincerely apologize for that experience. We should absolutely be equipped and ready to provide professional fittings.
Customer: Furthermore, when I finally found the Barcelona straw hat I wanted, I noticed sizes were sparse, and the staff confirmed you don't even have the equipment to clean or steam hats for proper fitting. This is bizarre!
CS Rep: I understand your frustration completely. I am logging this critical feedback immediately. We have been addressing maintenance issues, and I assure you we will expedite both staff retraining and equipment installation at that location. In case you beloved this post as well as you would want to be given more info about sites.google.com kindly visit the web site. As a tangible apology, may I offer you a full refund on shipping should you decide to order the Barcelona hat through our online store, where we can ensure proper sizing consultation?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.