If you're not sure which operating system you have, see Which Windows operating system am I running? Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If you're not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.
Download and installation issues on a Mac
Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically.
For download and installation issues on FixTechGuide Office login guide a Mac, see What to try if you can't install Office for Mac. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. After your uninstall is complete, try reinstalling Office. Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment.
You forgot the account you associated with Office
To remove licenses from users, see Remove licenses from users in Office 365 for business. If a user needs to install Office on a sixth computer, you have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it. See Deactivate Office 365 if you see a "limit reached" error. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic.
Set up and upgrade
- If you're not sure which operating system you have, see Which Windows operating system am I running?
- You then deploy Office by using the software deployment method you typically use.
- After your uninstall is complete, try reinstalling Office.
- For more information, see Deactivate Office 365 if you see a "limit reached" error.
- To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac.
- If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have?
- If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days.
The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version.
I have a subscription for Project or Visio. How do I download and install them?
If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If that didn't help, use this troubleshooter to uninstall Office completely. Please let us know if you found any of these solutions helpful by leaving us a comment below.
If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. When you're done, you might need to restart your computer. If you need more licenses, see Buy licenses for your Office 365 for business subscription. To remove a license from your subscription, see Remove licenses from your Office 365 for business subscription. See Uninstall Office for Mac for instructions on uninstalling the Office apps.
How to fix Microsoft Office installation error?
To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser.
How do I deploy Office to multiple computers in my organization?
You then deploy Office by using the software deployment method you typically use. To help you set up your organization, see Set up Office 365 for business – Admin Help. For more information, see Deactivate Office 365 if you see a "limit reached" error. If the Install button is grayed out, your Office 365 subscription might have expired.
To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue. If you're a student or teacher, and you don't see an option to install Office through your institution, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps.