I need to warn everyone about buying online from this store. If you cherished this article and you would like to obtain far more details pertaining to url kindly visit the web page. My experience was truly terrible, and I felt completely trapped the moment I tried to process a return for the low-quality items I received. My conclusion is simple and stark:
Scam don’t buy online. Return policy sucks. They can’t come up with a good reason why it’s 14 days of return.
I felt compelled to immediately leave this review and engage in a conversation with customer service because the immediate frustration and feeling of being misled made the purchase unacceptable.
Customer: I received my online order yesterday, and the items are nothing like they looked on the website. I need to return them, but I saw your policy only gives me 14 days, which is frankly ridiculous for an online purchase.
CS Rep: I sincerely apologize that the quality did not meet your expectations. I understand your frustration with the timeline, however, our standard policy for online purchases does require returns to be initiated within 14 calendar days of delivery.
Customer: Fourteen days is not enough time to properly assess quality and ship things back, especially when the item itself feels like a cheap mistake! Why can’t you make an exception for a full return?
CS Rep: I hear how disappointed you are, and I assure you we value your business. While I cannot authorize a full monetary refund outside the established policy window, we can certainly process an exchange or offer store credit for the value of the returned goods.
Customer: So I’m stuck either way, exchanging one poor quality item for another, or keeping unusable credit? That’s exactly why your policy feels like a scam.
CS Rep: We want you to be happy with your purchase. If you decide to exchange, we can spend extra time reviewing our current stock to help you find a higher-quality alternative that better fits your needs.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
