I had such a frustrating experience that I felt compelled to share this warning with fellow shoppers. I checked the website for the local store hours, planned my trip, and drove twenty minutes across town only to find the door locked and the place inaccessible. It was completely misleading and a massive waste of my time. My conclusion, which I put directly into a review, was this:
"Not sure when they will open, all i know is that they are hiring, there was a sign on the door."
Why list a store as functional or operational when the public can’t even get inside? If you beloved this short article and you would like to obtain more info pertaining to www.gracequeens.com kindly pay a visit to our page. This wasted trip pushed me to contact customer service immediately to figure out what was going on and demand better transparency.
Customer: I am extremely frustrated. I wasted forty minutes of my day driving to the new location because your website implied you were open, but you are clearly not. What is the actual status?
CS Rep: I sincerely apologize for the inconvenience and the confusion regarding the operational status of that location. We are currently undergoing final setup, and unfortunately, the website status was not updated correctly to reflect the pre-opening phase.
Customer: That’s unacceptable. How can I trust any information on your site if you have people showing up only to read a sign saying you’re just hiring? When exactly will that location be ready for customers?
CS Rep: I completely understand your frustration. We are aiming for a full opening within the next two weeks. To compensate for your wasted trip, may I take your email and send you a 15% off coupon for your first purchase once the store is officially ready?
Customer: Fine. Please just make absolutely sure the online information is fixed immediately so nobody else drives across town for nothing.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
