I wanted a special dress, but my recent online purchase turned into a total disaster—and a costly lesson. I'm sharing this cautionary tale so others don't make the same mistake I did by not reading the fine print on their return policy. When the dress arrived, it was clearly too small. That’s when I discovered their predatory refund system. To be blunt:
They don’t refund money the clothes was 2 small for my and I got a credit slip. Make sure u know it size no refund. However I got something for my granddaughter.
This unfair realization forced me to contact customer service immediately, hoping to find an exception, but I was already incredibly frustrated knowing I wouldn't get my money back.
Customer: I received the dress, and it is entirely too small. Here's more regarding GraceQueens Plus Size look into our own site. I checked the sizing guide, but this garment is unwearable. I need instructions on how to process a full refund.
CS Rep: I apologize for the sizing inconvenience you’ve experienced. I can certainly process the return for you, but please be aware that we only offer exchanges or store credit for returns. We do not provide monetary refunds.
Customer: Store credit isn't acceptable! I spent a significant amount of money based on your sizing chart. I need my actual money back, not a voucher forcing me to gamble on another item that might also not fit.
CS Rep: I understand this policy is frustrating. We strive to communicate our no-refund policy clearly before purchase. Since the item is already back with us, the only resolution I can authorize is the credit slip, which has already been issued to your account.
Customer: So there is absolutely no wiggle room for a cash refund, even when the sizing consistency appears to be the problem, not my selection? This feels incredibly misleading to customers.
CS Rep: I sincerely apologize for the disappointment, but my hands are tied regarding cash refunds. The credit is available now, and I can happily assist you in finding a replacement item or perhaps something for your granddaughter, as you mentioned, to ensure the credit is used effectively.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.