I feel compelled to share my terrible online shopping experience here as a cautionary tale for future buyers. I made a significant purchase, and weeks later, I was left completely in the dark.
On November 8 I made an online purchase and I have not yet received my purchase.
That’s where the nightmare began. If you have any queries pertaining to wherever and how to use gracequeens.com, you can make contact with us at our own web-site. I shouldn't have to chase down a package for weeks, but the customer service response was even more shocking.
I have called several times and the response they tell me is that they cannot help me because I made the purchase online, I sent an email and so far I have not received a response. Horrible service.
This lack of support is why I finally insisted on speaking with a representative who could actually offer a solution.
Customer: I need immediate help tracking order #XYZ. It was placed on November 8th and I still haven't received it.
CS Rep: I completely understand your frustration regarding the delay, especially since your order is long overdue. I apologize deeply for the poor experience you’ve had trying to get assistance previously.
Customer: "Poor experience" is an understatement. I called repeatedly and was told you couldn't help me because it was an online order, and my email was ignored. Where is my item?
CS Rep: That is unacceptable service, and I assure you we
can
help. It looks like the package may be stuck in transit—I am initiating a tracer investigation immediately and will personally follow up with you within 24 hours via email with a concrete update or resolution.
Customer: You promise a resolution? I just want the dress I paid for or a refund if you can’t find it.
CS Rep: I promise we will resolve this one way or the other. If the package is officially declared lost, we will expedite a replacement shipment or process a full refund, whichever you prefer. I will send you a follow-up email confirming these steps immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.