I need to warn everyone about the terrible shopping experience I had with this company's in-person store, emphasizing that buyers must proceed with extreme caution. My entire experience hinged on a lack of transparency regarding crucial purchase policies. I was shocked and completely misled about the timeframe I had for returns, leading me to the firm conclusion that this company is focused solely on short-term profits, not long-term loyalty. My specific issue, which has turned me off by this business entirely, is summarized best by my direct feeling:
PLEASE BE CAREFUL IF YOU PURCHASE FROM IN PERSON SHOP. THEIR RETURN POLICY IS 7DAYS UNLIKE ONLINE WHICH IS 14 days. THIS IS NOT WRITTEN on their store receipt so pay close attention if you decide to buy in store. I purchased a dress and could not return or exchange WVEN WITHIN 14 days!! I’m completely turned off by company and believe they’re in to cash out and not to make long term reliable customers happy.
After hitting this brick wall, I immediately felt compelled to contact customer service to understand why their policies are so purposefully confusing and demand a resolution.
Customer: I purchased a dress in the New York store 10 days ago, and when I tried to return it, I was told the 7-day window had expired. Your online policy clearly states 14 days!
CS Rep: I completely understand your frustration regarding the difference between our online and physical store return windows. If you loved this short article and you would such as to receive more facts relating to GraceQueens Latest Fashion kindly visit our own page. That inconsistency must be very confusing, and I sincerely apologize for the inconvenience this caused.
Customer: Confusing is an understatement. Why isn't the 7-day store policy written clearly on the receipt? I purchased it believing I had 14 days, and now I’m stuck with an item I cannot use.
CS Rep: I am truly sorry that the strict 7-day policy for in-person purchases was not made adequately clear at the time of purchase. We are actively reviewing how we display that crucial information on store receipts to prevent future misunderstandings.
Customer: So what is the tangible solution here? I purchased this dress within what should have been an acceptable 14-day timeframe. I expect to be treated like a reliable customer. Can you process a full store credit or an exchange for me?
CS Rep: While the item is technically outside of the retail store’s 7-day window for a refund, I want to ensure you are happy. If you can email me the receipt, and the item is unworn with all original tags attached, I will authorize a one-time exception for an exchange or a full store credit for you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.