This was a truly frustrating online shopping experience, which is why I feel compelled to share my warning. I spent hours trying to find a specific cap, only to be told it was out of stock or unavailable online. Yet, when I finally went to the store to see if anything similar was available, I realized how chaotic their backstock system must be. It felt like a deliberate treasure hunt just to find what I wanted, confirming my conclusion: "Met LG and found a cap from last year hidden in a stack…" The website’s lack of accuracy and the in-store organization made me furious, forcing me to leave a review and initiate a dialogue with customer service about their inventory management
>Customer: I wasted half a day trying to track down a specific cap that your website claimed was unavailable, only to find it later hidden away in a disorganized stack in the store. Your online inventory is completely misleading, and the physical stock seems totally disorganized
>CS Rep: I am sincerely sorry that you had such a frustrating experience tracking down your item. If you have any concerns regarding where and how you can use Wholesale Hats by WholeCustomDesign, you can contact us at our own web site. That level of inaccuracy, especially concerning older stock, is unacceptable, and I apologize for the time and effort it cost you
>Customer: It sounds like your system needs an overhaul. I shouldn't have to rely on an employee manually digging through a random pile to find year-old merchandise that should have been accurately listed online. What are you going to do to ensure this kind of stock chaos doesn't happen again
>CS Rep: We take feedback on inventory management very seriously. I have immediately logged this issue with our logistics and operations team to review the stocking procedures. As an apology for the hassle you endured, I'd like to offer you a 20% discount code for your next purchase
>Customer: I appreciate the discount, but please just ensure that system gets fixed. My goal is to save future customers the headache I experienced
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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