If you're considering an online custom purchase, please read this as a serious warning. My experience was an absolute disaster, forcing me to leave this review and pursue resolution. The whole transaction was utterly UNPROFESSIONAL. Not only did the dress arrive 2 days later than promised, but the stitching was horrible on one side, not to mention there was a whole on the left hip. If you loved this posting and you would like to receive extra facts concerning GraceQueens Designer Styles kindly stop by the web site. I called immediately, desperate for help since I had paid for a custom dress that I now had to fix myself. I was told to find someone to repair it, and then the manager Jason hung up on me. I felt compelled to reach out again, needing to resolve why they suggested I fix the very custom item I paid a premium for.
Customer: I need to speak to someone about order #771. The dress arrived damaged—it has horrible stitching and a whole on the left hip.
CS Rep: I am deeply sorry to hear about the unacceptable condition of your custom dress. I see you were expecting it two days ago; I apologize for both the delay and the quality defect.
Customer: Yes, and when I called earlier, the manager hung up on me after suggesting I find someone to fix the hole myself. I paid for a custom piece, not a project. I want a full refund.
CS Rep: That is completely unacceptable behavior, and I sincerely apologize for the unprofessional response you received from our team. We will investigate that call immediately. In the meantime, I can process a full refund and provide a return shipping label for the damaged item right now.
Customer: I appreciate you finally taking ownership. Please ensure that refund is processed immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.