I need to warn everyone before they click 'buy.' My recent shopping experience was a disaster, and I feel compelled to share this cautionary tale. If you have any queries relating to where and how to use GraceQueens Website, you can call us at our web-page. While I was browsing their collection, I noticed something deeply dishonest about the pricing structure and the clarity of the checkout process. The merchandise itself is sometimes not bad, but you absolutely must
watch out for the prices they sometimes intend to price it up instead
. I also had issues with basic operational clarity, thinking it
would've been better if the cashier registers are fairly there
. This frustrating lack of transparency and feeling of being misled is why I felt compelled to leave a review and contact customer service immediately.
Customer: I am extremely disappointed with my recent online purchase attempt. I saw one price listed for a jacket, but when I went to check out, the final price was significantly higher without any explanation.
CS Rep: I sincerely apologize for the frustration and confusion caused by that pricing discrepancy. That is absolutely not the transparent experience we aim to provide. Can you tell me which jacket you were viewing and the prices you saw?
Customer: It was the velvet blazer. It was listed at $99 initially, but jumped to $130 at checkout. It honestly felt like you were intentionally trying to price it up instead of reflecting the actual advertised cost.
CS Rep: I completely understand why you feel misled. We are aware of a system glitch affecting certain inventory price tags. As an immediate resolution, I can process that blazer for you at the original $99 price and provide free express shipping for the inconvenience.
Customer: I appreciate that resolution, but I also need to point out that the overall shopping flow was terrible. The checkout process was confusing, making me wish the cashier registers were fairly there so I could just buy it in person.
CS Rep: We are taking your feedback regarding both pricing honesty and checkout flow very seriously. I will personally escalate these operational and structural issues to our IT and design teams to ensure immediate improvements in transparency and usability.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unexpected fees and dishonest pricing practices.