I felt compelled to share my absolutely terrible shopping experience as a warning to potential customers. I had an urgent question about a recent dress purchase and needed swift assistance regarding a sizing issue, but what I received was truly shocking. My conclusion, based on my attempt to get help, is that
the customer service is horrible, they don't help you at all and to top it all the employee has an attitude and using her phone all the time.
That kind of behavior simply isn't acceptable when a customer needs help, which is why I was forced to demand to speak to someone else who could actually solve my problem immediately.
Customer: I am calling because the representative I just spoke with was completely unprofessional and did nothing but argue with me about my exchange. She didn't help at all and had a terrible attitude.
CS Rep: I am deeply sorry that you had such a frustrating experience. That behavior is unacceptable, and I sincerely apologize for the employee’s attitude and lack of assistance. Can you please tell me about the sizing issue with your order so I can personally make this right?
Customer: It's a blazer dress—the fit is completely different from the sizing chart on your website, and I need to exchange it for a larger size. The previous person told me exchanges weren't possible, even though this is clearly an error on the product information.
Here's more info regarding GraceQueens Store check out our internet site. CS Rep: I understand your frustration entirely, especially given the poor service you received. I can override the standard policy due to the sizing misinformation and the subsequent poor interaction. I will process the exchange for the correct size and expedite the shipping at no cost to you right now. Do you have your order number available?
Customer: Yes, it is [Order Number]. Thank you for finally listening.
CS Rep: I am happy to assist you, and again, I apologize for the initial experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.