Grace Queens - Product Details We sent more than 26,994 packages this year ✈️ Free Shipping Now For Over US$49.99 × GRACE QUEENS FASHION WORLD My Wishlist Sign in or Create an Account Shopping Cart / $0 0 HOME CLOTHING DRESSES JUMPSUITS CONTACT US RETURN IN 30 DAYS FREE SHIPPING ORDER OVER $49 FAST WORLD SHIPPING HOME / DRESSES Women Gothic Punk Dress Plus Size Dress Casual Short Summer A-Line Dress Sundress Evening Party Dress Vestidos de fiesta 31.59 USD Buy Now You Might Also Like: long dresses summer dresses for women women's a line dresses maxi dresses for women long sleeve spring dresses Customer Reviews $160 Lost: The Unforgiving Refund Policy That Ruined My Birthday ???????? My terrible online shopping experience is a complete cautionary tale. I had seen a dress that looked so gorgeous online, I wanted it for my birthday and ordered it immediately. I live all the way in Delaware and was visiting family, and my cousins told me about here, so I just ordered online. Probably 3 days before my birthday plans, I was worried if it would come in time. So I called the shop and was speaking to the manager, who said my dress would come in Nov. 12, which was 2 weeks after my bday plans. I asked for a refund ($160.00) and of course, can’t get. I just don’t see why I couldn’t get a refund if I ordered a universal size medium, especially since it wasn't going to arrive for my event. Instead, I just cancelled the whole order and didn’t take the store credit because I simply did not want it. It’s not worth arguing because you won’t get a refund, not even if you plead with them, and this entire experience felt like a waste of $160.00. I felt compelled to share this cautionary experience because their refund policy is simply unforgiving. Customer: I need help regarding my online order. I was told my $160 dress wouldn't arrive until two weeks after my birthday, so I canceled it. I need my full refund processed.
CS Rep: I sincerely apologize that the delivery window completely missed your event. I see the cancellation on file, but based on our online purchase policy, we can only issue store credit for canceled orders, not a cash refund.
Customer: That’s unacceptable. I ordered a universal size medium, and because you couldn’t deliver it in time, I’m stuck losing $160? I understand policies, but if the item doesn't arrive for the intended date, why can't you just refund my money?
CS Rep: I hear your frustration, and I understand why you feel this is unfair. While I am unable to override the refund policy, I can guarantee that if you accept the store credit, I can also offer complimentary expedited shipping on your next purchase as an apology for the distress this delay caused.
Customer: I don't want store credit and I don't want to argue anymore. I simply want my $160 back. The reason I left this review on the website is to hopefully prevent others from falling into the same trap. From $160 Fiasco to Shopping Joy: the company Restored My Faith in Online Fashion! ???????? Honestly, the compliments haven't stopped since I started wearing this piece! It’s the perfect blend of edgy style and comfortable fit, seamlessly taking me from a casual summer outing to an evening party. I was initially worried about finding something that truly nailed the aesthetic while offering plus-size comfort and versatility, but this dress delivered on every front. If you're ready to elevate your style instantly and make a powerful statement without sacrificing ease, stop scrolling. This is the exact Versatile Gothic Punk Dress that became my new favorite, and trust me, you need this energy in your wardrobe. I am still haunted by my terrible $160 online shopping fiasco. I desperately needed a dress for my birthday, but when I called the shop, the manager confirmed it would arrive two weeks after the event. They wouldn't budge on a cash refund for my canceled order—not even for a universal size medium! It felt like a complete waste of money, and their refund policy was unforgiving ????????. After that nightmare, I was terrified to shop for clothing online again. But I had a new event coming up and desperately needed something reliable and affordable. I kept seeing great reviews for the company, so I decided to take a chance, hoping they valued customer satisfaction more than my last retailer ????. My experience was immediately different. I saw a comment online stating: "Staff was very friendly service was fast." And they were right! The quality of the garments on the company is stunning, especially considering the price point. The website is intuitive, and browsing the different collections, particularly the stylish midi dresses for women
, was effortless. If you have any kind of inquiries relating to where and how to use https://www.gracequeens.com/, you could call us at our site. Their customer service team is exceptional; they are attentive and truly seem to care about getting things right. This entire shopping experience has been a breath of fresh air compared to my previous disappointments. I finally feel like I got value for my money. Highly recommend this brand! ????✨ © 2025 the company. All Rights Reserved
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