My online shopping experience with this company was truly disastrous, and I feel compelled to share this cautionary tale. I sincerely hope you think twice before giving these people a dollar. The moment I received my heavily beaded dress, I saw exactly what I paid for: a low quality garment. If you have any sort of concerns relating to where and how you can make use of www.gracequeens.com, you could call us at our own internet site. I realized that once you make a down payment or pay for the garment in full, you'll be stuck. The design was literally falling off, proving that for the price they sell their dresses, the quality is far from immaculate. This forced me to contact customer service immediately to discuss the unacceptable condition of the item, because I simply cannot wear a dress that looks like it had a fight with a glue gun.
Customer: I just received my formal dress, and the quality is absolutely unacceptable. The beading is loose, and parts of the design are falling off right out of the box. I expected immaculate quality for this price point.
CS Rep: I am so sorry to hear about the condition of your dress. That certainly is not the experience we want you to have, especially with a formal garment. Can you please confirm your order number so I can look into the specific quality issue you are describing?
Customer: The order is #9487. Honestly, this whole experience is proving that the owners and employees have no regard for customer service. What is your proposed solution for a dress that is literally falling apart? I need a full refund, not a shoddy repair.
CS Rep: I understand your frustration, and I apologize again for the low quality. While our standard policy is strict regarding returns, let me escalate this with our Quality Assurance team immediately, given the fault seems to be with the material upon arrival. I will issue a prepaid shipping label and initiate the process for a full refund review.
Customer: You need to ensure someone actually follows up on this promptly. Their professionalism is truly embarrassing if this is the standard you uphold.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.