I am writing this as a stern warning to anyone considering purchasing from this website or visiting the boutique. My recent online shopping experience was a total disaster, causing immense frustration and unnecessary hassle. After finally dealing with the outcome of my order, I came to one clear and painful conclusion: This is the
WORST BOUTIQUE EVER!!! Do not waste your time and money.
I felt compelled to reach out to customer service immediately, hoping to salvage the situation and prevent what felt like a complete loss, but now I realize I must also leave this review to document how truly awful the entire process was.
Customer: I received my order today, and frankly, I’m appalled. The quality of the fabric is nothing like the images online, and the sizing is completely off—the item is basically unwearable. This has been a complete nightmare!
CS Rep: I am so genuinely sorry to hear about the disappointment you’ve experienced with your recent delivery. If you cherished this report and you would like to get a lot more facts pertaining to www.gracequeens.com kindly visit our own website. That is absolutely not the standard we aim for. Can you please provide your order number so I can look into issuing a quality control report and arranging a complimentary return label right away?
Customer: It’s order 4501. A free return label doesn't fix the fact that I purchased this for an event this weekend, and now I’m left scrambling. This whole experience truly reinforces my feeling that this was a complete waste of time and money.
CS Rep: I completely understand your urgency and frustration regarding the time lost. As an immediate step, once we see the tracking updated that the item is heading back, I will personally guarantee your refund is processed within 24 hours, instead of waiting the usual 3-5 business days.
Customer: So I still have to wait for the item to ship back across the country, and
then
wait another day just to get my money back? This entire situation is unacceptable.
CS Rep: I apologize for the necessary logistics required for a refund, but yes, we must receive the return to finalize the transaction. I promise I will email the label to you right now and flag your refund for immediate escalation upon arrival back at our facility. We are committed to making this right.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.