I felt compelled to share my absolutely terrible online shopping experience as a cautionary tale for everyone considering this company. While I initially loved the products, learning about the ethos and behavior behind the scenes completely ruined my purchase. My conclusion is simple and stark:
A person who is disrespectful towards any minority doesn’t deserve to have a business. I hope she loses her job.
I couldn't simply ignore this after making my purchase, so I immediately left this review and contacted customer service to express my profound disappointment and demand accountability regarding these serious allegations about their leadership.
Customer: I need to speak to someone immediately about the severe lack of ethical standards I’ve witnessed regarding your staff. I cannot believe I supported a business where the leadership holds such discriminatory views.
CS Rep: I am so sorry to hear you've had this experience. We take allegations of disrespect and discrimination extremely seriously, and I genuinely apologize for the distress this has caused you. Can you elaborate on the specific situation you encountered?
Customer: The allegations regarding a key person being actively disrespectful towards minorities are public, and frankly, unacceptable. What is your company doing right now to hold this person accountable? Simply ignoring this is complicity.
CS Rep: We understand your anger entirely. If you have any type of inquiries pertaining to where and how you can make use of WholeCustomDesign Design Hats, you could call us at our own website. Please know that we have initiated a formal and immediate internal review into these claims. We are committed to fostering an inclusive environment and those values must be upheld by every single person associated with our brand.
Customer: An internal review isn’t enough. I want assurance that definitive action will be taken, and I want a full refund for my recent order because I refuse to fund this type of behavior.
CS Rep: I absolutely understand. I am processing a full refund for your order right now. Thank you for bringing this critical issue to our attention; your feedback is vital to ensuring we maintain the integrity and respect we promise our community.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.