I felt compelled to share my terrible in-store experience as a serious cautionary tale for anyone considering shopping here. From the moment I walked in, the service was shockingly bad, prompting me to contact the company immediately after leaving. My conclusion about this shop is clear: They were poor customer service, no greeting, no help, just stood behind the desk. I had to look at the website and go back to the counter and ask about certain dresses. It was very unprofessional. I will not purchase or support them ever again; hospitality was a zero. If you have any questions relating to where and exactly how to utilize web site, you could contact us at our own web site. But the lack of professionalism is coupled with a dangerous policy: I'm praying my dress fits, because there is no refund. You will take a loss if the dress ain't tailored the way you were measured, then they measure me with my clothes on. Five thumbs down. I needed immediate clarification on these conflicting policies and the measurement integrity, which is why I felt compelled to engage in a conversation with customer service.
Customer: I need immediate clarification regarding the measuring process and the absolute zero refund policy. The in-store staff provided absolutely no help, and I am now terrified my custom dress won't fit because the measurements were taken while I was fully clothed!
CS Rep: I am so sorry to hear about your unacceptable experience in the store; that is certainly not the standard we aim for. We strictly advise staff to measure over light undergarments for accuracy. Can you confirm the location and time this measurement occurred?
Customer: It was today, and yes, I was measured with my clothes on! If the dress doesn't fit due to inaccurate measurements taken by your staff, what protection do I have, since I was told repeatedly there is no refund?
CS Rep: I understand your high level of concern. While our standard policy remains exchange or store credit only, if the resulting fit issue is demonstrably due to a verifiable error in the measurement process conducted by our staff, we would absolutely escalate this internally to ensure a satisfactory resolution for you.
Customer: "Satisfactory resolution" means I am not out hundreds of dollars because your staff lacked professionalism. I expect a call back regarding this measurement discrepancy.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.