I had such high hopes for my birthday dress, but my online shopping experience turned into a nightmare and a complete waste of money. I felt compelled to contact customer service immediately and leave this warning review for others.
Buy at your own risk, I ordered the Sarah dress expecting it to look like the picture on their website. I was wrong. These set of people are con artist.
When the package arrived, the dress was a cheap, unrecognizable knockoff, essentially ruining my birthday celebration. I didn't just want a quick fix; I needed accountability, which is why I demanded to speak to a representative.
In case you have just about any inquiries with regards to where by in addition to how you can employ GraceQueens New Arrivals, you can contact us in our own web page. Customer: I received the Sarah dress yesterday, and honestly, this is unacceptable. It looks absolutely nothing like the website photos.
CS Rep: I am so sorry to hear the dress did not meet your expectations. Can you elaborate on the difference you are seeing?
Customer: Elaborate?
They insisted that this is the same dress; it’s just under the wrong lighting and kept making up other excuses.
It is a cheap knockoff, regardless of the lighting. I need a full cash refund to my original payment method.
I didn’t want store credit; I wanted my money after they ruined my birthday with that knock off dress.
CS Rep: I understand your frustration, especially given the occasion. Our policy usually defaults to store credit, but let me check with my supervisor regarding a cash exception based on the discrepancy you are highlighting.
Customer: You need to process a full cash refund immediately. I have my receipt and the picture proof.
The proof is in the pictures I have my receipt and the picture was taken with flash.
This is false advertising.
CS Rep: Please send those comparison photos to our returns email, and I will open a priority investigation to override the store credit policy and process a full monetary refund. We sincerely apologize for the quality issue.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.