I need to warn everyone about the perils of ordering online from this site. My experience was utterly terrible, and if it wasn't for an incredible in-store associate, Berk, who helped me when I finally gave up and went in person, I would have demanded a full refund immediately. The anticipation of getting my package turned into pure, drawn-out frustration. I felt like the company simply didn't care about fulfillment speed or accuracy. Frankly, the entire situation developed into what I can only describe as a
"choke shipping experience."
I felt compelled to contact customer service to get an explanation for the unbelievable delays and poor communication regarding my missing order.
Customer: I am calling about order #4582. It was supposed to arrive last week, and the tracking hasn't updated in five days. When you cherished this article along with you wish to be given more info with regards to GraceQueens Essentials generously visit our web site. I’ve already waited weeks for this, and this entire process has been a "choke shipping experience."
CS Rep: I am so sorry to hear about the extreme delay and the frustrating experience you’ve had with our shipping carrier, especially since your order is long overdue. I completely understand why you are upset. Let me pull up the details on order #4582 right now.
Customer: I don't just need details; I need assurance that it's actually moving and that I'm going to receive it before the end of the month. What went wrong, and what are you going to do to make this right?
CS Rep: I see the issue now—it appears to have been held up at the regional sorting facility. As an apology for this unacceptable delay, I am processing a full refund for your shipping fee immediately, and I will personally arrange for it to be fast-tracked for delivery within the next 48 hours.
Customer: A shipping refund is the least you can do, but I appreciate you taking ownership of the fix. Please send me confirmation when that fast-track is initiated.
CS Rep: Absolutely. You will receive an email confirmation of both the shipping refund and the expedited delivery notice within the next hour. Again, we sincerely apologize for turning your excitement into frustration.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.