Let this be a cautionary tale for anyone considering ordering online from this site. My experience was absolutely terrible, centered entirely on fulfillment and logistics. After waiting weeks past the promised date, my package was still nowhere to be found. My final conclusion, before I even decided to reach out to customer service, was simple and frustrating: I wish I could review the dress, but it never arrived. If you have any inquiries concerning the place and how to use GraceQueens Store, you can get in touch with us at our own web-site. This has been a complete waste of time. I felt compelled to leave this feedback and engage with their service team, hoping they could at least locate the package or explain the failure.
Customer: I am calling about order #MC901. It has been two weeks past the delivery window, and the tracking hasn't updated in ten days. This is completely unacceptable.
CS Rep: I am so genuinely sorry to hear that, and I understand your frustration entirely. Losing a shipment is the worst experience. Could you please confirm your order number again so I can pull up the details?
Customer: It's MC901. I don't want excuses; I want to know where my dress is. I ordered this for a specific event.
CS Rep: Thank you, I see it here. My records confirm that the final status is indeed stalled, and given the delay, we have to treat this as lost in transit. I sincerely apologize for this failure. We can process a full refund right now, or we can immediately send a replacement dress via expedited shipping if you still want the item.
Customer: I have lost confidence in your shipping process. Please just process the full refund back to my card today. When will I see the money?
CS Rep: I have initiated the full refund immediately. You should see the funds reflect in your account within 3 to 5 business days. We appreciate your patience and apologize again for this poor experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unreliable logistics.