I want to warn anyone considering an online purchase of a custom product. It’s supposed to be exciting, but my experience turned into a cautionary tale. I was looking forward to this hat, and when it arrived, the logistics seemed fine—in fact, my initial thought was:
Perfect customer service. Ordered a custom fitted and received my item promptly. Solid packaging no damage from shipping. Great Job.
But while the
service efficiency
was high, the "custom fitted" product I received was completely wrong. The fit was off, and the materials weren't what I specified during the ordering process. I felt compelled to reach out to customer service immediately because, despite the solid packaging, the hat itself was unusable, leading to my disappointment.
Customer: I need help with order #RUST445. The shipping was incredibly fast, but the custom hat I received is completely the wrong size.
CS Rep: I am so sorry to hear that the item didn't meet your expectations, especially for a custom fitted order. Can you tell me exactly what is wrong with the sizing and the style?
Customer: The size is completely off. I ordered a 7 1/4, and this feels like a loose 7 1/2. Plus, the ribbon color isn't the forest green I selected online; it looks black in person. How do we fix this mistake?
CS Rep: Thank you for clarifying those details. It sounds like there was a significant fulfillment error in the production process. I sincerely apologize for this mistake, especially after you waited for the custom production time.
Customer: Apologies are appreciated, but I really just need the hat I ordered. If you have any sort of concerns pertaining to where and the best ways to use WholeCustomDesign Team Hats, you could contact us at the internet site. I'm leaving for a trip soon.
CS Rep: I absolutely understand the urgency. Since this was an error on our part, we will expedite a complete remake. I can send you a prepaid label right now to return the incorrect hat, and we will ship the corrected 7 1/4 hat with the proper ribbon color via overnight shipping as soon as production is complete.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.