I am compelled to share this terrible experience as a cautionary tale for anyone looking to book an appointment here. My sister and I were utterly blindsided by the true costs after being lured in by misleading advertising. We booked under the impression that the hats had a price range starting off at $175. However, we quickly learned that this "range" is not really a range. The hats that can be shaped start off at $475. This bait-and-switch felt like false advertising, and when we asked for our deposit back, we were denied, even when we asked if we could use it towards merchandise. The whole experience left me furious, which is why I immediately reached out to customer service seeking an explanation and a resolution.
Customer: I am extremely upset. Your advertising is completely misleading. We were under the impression the price started at $175, but found out that the hats that can actually be shaped start off at $475. In case you loved this post and you would like to receive more details with regards to garrulous-humidity-ec4.notion.site please visit our website. That isn't a price range; it's false advertising!
CS Rep: I sincerely apologize that the pricing structure caused frustration during your visit. We try to be transparent that the $175 price point represents a specific, non-customizable line, while full customization begins at a significantly higher tier.
Customer: But we were refused our deposit back, and when we asked to use it toward smaller merchandise, that was also denied! We wasted our time because the true customized price point is way outside our budget, and you should refund the deposit for misleading us.
CS Rep: I understand your frustration regarding the deposit. Our policy states deposits are non-refundable as they cover the time reserved with a stylist. We cannot generally credit deposits toward merchandise after a no-purchase appointment, as it impacts the stylist’s scheduling and income.
Customer: So you admit the advertised "range" is effectively useless unless we spend nearly $500? This setup seems designed to capture non-refundable deposits from unsuspecting customers. Can you make an exception and credit my account with the deposit amount for future use?
CS Rep: While I cannot authorize a cash refund, given the confusion regarding customization, I can add a one-time $25 credit toward any accessory purchase should you decide to return, or apply that to a full customization experience later as a goodwill gesture.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.