Let me start with a warning: please be cautious about what you see versus what you get when shopping online here. My excitement quickly turned to frustration when I realized the products being advertised simply didn't match the reality of what arrived. I felt compelled to leave a review and contact customer service because I realized the core issue: the company
needs to update Google pictures
and their product is
a little pricey
considering the dated visuals. The discrepancy between the high cost and the misleading visuals made the entire purchasing process feel dishonest, and I needed to speak to someone about it immediately.
Customer: I’m contacting you regarding a recent purchase. I was extremely disappointed because the item I received did not look like the pictures I saw when ordering online.
CS Rep: I sincerely apologize that the item wasn't what you expected based on the website visuals. Are you referring specifically to images you found via Google search?
Customer: Yes, those images are clearly outdated, and they don't reflect the current product or quality. Honestly, it feels a little pricey for the quality I received compared to what was shown.
CS Rep: I completely understand why you feel that way. I recognize the frustration regarding the price and the image accuracy. We are in the process of auditing and updating all our visual assets. What resolution would you prefer regarding this specific order?
Customer: I need assurances that the images will be corrected, but for this specific order, given the quality discrepancy versus the high cost, I need some form of compensation.
CS Rep: I can certainly process a partial refund for the inconvenience while I escalate the outdated image concern immediately. Let me apply a 15% credit to your original payment method right now.
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