I wanted to share a terrible online shopping experience as a serious warning. You see, the worst part of ordering something is when the company takes your money and then provides absolute silence. That’s exactly what happened here. I am furious because
I ordered the hat almost two weeks ago… not only did I never receive the item but the money was definitely taken out my account and nobody has refunded me or reached out to resolve the issue
>This complete lack of customer care and transparency is why I felt compelled to stop waiting and engage their customer service directly
>Customer: I need an update on my order immediately. I placed it nearly two weeks ago, and I have absolutely no tracking information
>CS Rep: I am so sorry to hear about this frustrating delay. I understand you haven't received the item or any communication. Can you please confirm your order number for me
>Customer: It's #RUSTLR455. The worst part is that the money was definitely taken out of my account. Why hasn’t anyone contacted me about this issue
>CS Rep: I sincerely apologize for the lack of follow-up. That is completely unacceptable service on our part. I see the payment processed two weeks ago. I am initiating a trace on the package right now, but regardless of the trace outcome, I am issuing a full refund request for you immediately
>Customer: A refund request isn't good enough. I need confirmation of the refund right now, not just a request. I want assurance that you aren't just going to ignore this again
>CS Rep: I understand your urgency. I have submitted the refund and you will receive an email confirmation within the hour. In case you loved this information in addition to you desire to be given more information concerning WholeCustomDesign Bulk kindly pay a visit to our own web page. While the funds take 3-5 business days to return to your bank, the processing has begun today. If we locate the item, we can offer to re-ship it express, or we can confirm the final cancellation and refund
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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