Let me tell you, I usually love supporting small businesses, but my recent online purchase has been a total disaster and a major warning to anyone considering ordering remotely. My experience has been terrible and completely unprofessional:
I ordered the hat almost two weeks ago… not only did I never receive the item but the money was definitely taken out my account and nobody has refunded me or reached out to resolve the issue
>It’s unbelievable how this was handled. I felt compelled to leave this public review and engage in a conversation with customer service immediately because I need accountability and assurance that my money hasn't just vanished
>Customer: I’m calling about my online order, and I am extremely upset. My account was charged two weeks ago, and I have nothing to show for it. Where is my hat
>CS Rep: I sincerely apologize for the delay and the lack of communication you've experienced. That is entirely unacceptable. Could you please provide your order number so I can investigate the status of your shipment right now
>Customer: The order number is 8890. I have sent two emails already and received no response. Why has nobody processed a refund or even reached out to resolve this issue after you took my money
>CS Rep: Thank you for providing that. I see the record now. There was a critical error in our fulfillment system which caused your order to hang, and I am so sorry that our team did not catch this sooner. I am immediately processing a full refund back to your original payment method
>If you have any questions with regards to where and how to use Shop WholeCustomDesign, you can contact us at the web-page. Customer: I need more than just an immediate processing claim. When will the money actually be back in my bank account? I need confirmation that this is actually resolved and not just another promise
>CS Rep: I understand completely. I have expedited the request through our finance department. You should see the credit reflected within 3 to 5 business days. I will also personally send you an email confirmation with the refund transaction number within the next hour
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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