I am writing this to warn everyone about my disastrous online shopping experience here. If you have any type of inquiries pertaining to where and the best ways to use GraceQueens Styles, you can call us at the web-site. If you need something reliably delivered for a critical date, please look elsewhere. My experience was so appalling that my final conclusion about this business is exactly this:
"Horrible service ! I will never order here again ladies DO NOT order if you have an important event ! They need to shut this store down."
I felt compelled to reach out to customer service immediately after realizing the massive failure because I needed answers about why my crucial order was completely mishandled and guaranteed to miss my deadline.
Customer: I need to know why my expedited order is showing a five-day delay. I paid extra for express shipping specifically because I need this dress for a wedding this weekend!
CS Rep: I am so sorry to hear about this critical delay, especially since you needed it for an important event. Let me pull up your tracking information right away.
Customer: "Horrible service" doesn't even begin to cover it! I spent extra money and now I have absolutely nothing to wear. What can you actually do right now to fix this massive scheduling error?
CS Rep: I completely understand your frustration, and I apologize that our internal processing failed. I can immediately process a full refund for your expedited shipping cost, and I will check stock at our closest distribution center to see if we can reroute a new package via next-day air, although I cannot guarantee arrival before Friday afternoon.
Customer: A partial shipping refund isn't sufficient when the event is ruined. If you cannot guarantee the item will arrive by Friday morning, I demand my entire order be canceled and fully refunded right now, including the item cost.
CS Rep: I can absolutely process that full cancellation and refund for you, including the original item cost. I deeply apologize again for the distress this delay has caused regarding your important event.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.