I travel the world, but my first trip to America turned into a heartbreaking and deeply frustrating cautionary tale about customer service and rigid retail policies. I came for a tragic funeral, and when my dad tried to cheer us up by buying us hats we wouldn't wear, I ran straight into a brick wall. This experience left me stunned, compelling me to speak out publicly:
"The high volume of terrible reviews in the last few months I don’t believe to be a coincidence… As someone who works in retail, Prishankas manner and customer service skills were extremely lacking. She was borderline rude and did not help at all.
>I was disgusted by the hypocrisy of their "no returns" policy—a policy they were quick to ignore when it meant refunding a mere $8 credit instead of the full $220 purchase price. My attempts to resolve this respectfully were utterly dismissed
>Customer: I am calling regarding my attempted return yesterday at the 5th Avenue store. I was informed of the "no returns" policy even after explaining the deeply unfortunate circumstances surrounding the purchase
>CS Rep: I am so incredibly sorry to hear you had a negative experience, especially given the difficult circumstances you mentioned. I see you spoke with the management team about the docker hats purchase
>Customer: Yes, I did. If you loved this write-up and you would certainly like to receive additional details pertaining to www.oeppeo.com kindly check out the internet site. I waited 30 minutes to speak to the owner, Prishanka, and she was not helpful, frankly borderline rude, and refused to budge. What I find unbelievable is that she was willing to refund me $8 when I exchanged the hats for beanies, but claimed to be so firm on the policy for the full amount
>CS Rep: I absolutely understand your frustration with that perceived inconsistency. While our physical store locations do maintain a strict final sale policy, we should have handled the human element of your request with far more grace and empathy. I sincerely apologize for the lack of understanding you received from the management team
>Customer: Apologies are fine, but what can you actually do now? I traveled internationally; I just want a fair resolution that reflects the value of the original purchase
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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