If you use Sage 50 regularly, chances are you've come across this message at the very least:
"Another user is already logged in" or
"Sage 50 is already logged in on this computer"
What's the worst part? You know there's nobody else logged in.
This error doesn't usually mean Sage isn't working properly. It means Sage is thinking that a user session is still active somewhere--often due to an unintentional shut down, or network disruption or a background process that did not close correctly.
The good news is that typically, this error can be resolved without reinstalling Sage or calling support-in most cases - when you know what's that's causing it.
Let's break it all down into a more precise manner.
Sage 50 uses session and lock files to determine who is accessing the company data. When everything shuts down cleanly this data is deleted completely.
The error appears when:
Sage closes unexpectedly
The system crashes or re-starts.
Network connectivity decreases
A user logs out incorrectly
Sage processes continue to run in the background
In short, Sage believes a user session is open even when it isn't.
The most common error you'll see is within one of these scenarios:
Opening Sage after a power outage
Switching users in the shared system
Accessing Sage 50 from a multi-user setup
Opening the same company's data twice
Logging in after a force Windows update
Remote desktop sessions ending abruptly
Knowing the time it is apparent helps decide what you can fix it.
Before you attempt technical fixes take the easy route, but do it properly.
Close Sage 50
Restart your system
Log back in and try opening Sage again
A restart stops hidden background processes faster than you'd hope.
If Sage installs on multiple systems:
You can ask other users to log out
Verify that nobody has Sage minimized or running idle
Restart the server if necessary.
There are many "already logged in" errors result from open sessions not being used on another machine.
Sometimes Sage looks as if she's closed, yet isn't.
Press Ctrl + Shift + Esc
Open Task Manager
You can look for:
Peachw.exe
PeachwServer.exe
PeachTree.exe
Select each one, then click End Task
Once done, reopen Sage 50.
This step alone fixes the issue for a huge variety of users.
This is the quickest fix for errors that refuse to go away.
Sage makes lock files in the company data folder. If the files persist following an incorrect exit, Sage prohibits logins from new users.
Typical location:
C:\Sage\Peachtree\Company
or an shared network drive when you're using multi-user access.
Within the folder of the company Search for files that include extensions like:
.lck
.dta
.pta
.tmp
If Sage is not running anywhere you are able to safely remove these lock files.
Most important:
Don't delete data while Sage is running across any platform.
Once you've deleted them, reopen Sage and log into the system again.
In multi-user environments Sage relies upon background databases. If these services cease to function when logged in, then login errors will occur.
Press Windows + R
Type services.msc
You can look for:
Sage 50 Database Connection Manager
Sage 50 SmartPosting
Right-click - Restart
Once the program is up and running, wait an hour before trying to open Sage once more.
This step is very important when Sage was installed on a server.
Sometimes the error is due to mismatches with permissions instead of actual logins.
Sign in using Admin (if possible)
Verify the access rights of users
It is important to ensure that the user's login is not restricted to only single login sessions
Check that the company's file isn't set to single-user mode
If Sage lost its session while switching users, it may still be in the process of resetting the session for the previous user.
Sage 50 is vulnerable to network interruptions.
If your system is:
Does not use LAN, but Wi-Fi.
Has unstable connectivity
Infrequently, the server will disconnect from it.
Login-related errors will pop up more often.
Make use of a wired LAN to allow Sage access
Avoid opening company documents via VPN unless they are configured correctly
It is important to ensure that both systems are connected to the same network
The network drops cause ghost sessions. Sage has no signal to close them.
To rule out network issues:
Save the company's file on your local drive
You can open it directly in Sage
If it runs without error message, the problem is in the network, and not related to data.
This test helps to determine the root of the problem instead of thinking about the possible cause.
It may sound straightforward, but permission blocks can trigger misleading login error messages.
Click right-click Sage 50 shortcut
Select Run as an administrator
If this solves the issue make sure that you change the permissions of your system to ensure that the issue doesn't recur.
The older Sage versions have a tendency to become more susceptible to issues with session locks, particularly after Windows updates.
Check:
Your current sage 50 support number (Info) version
Compatible with the Windows build
Installing the latest update often resolves frequent "already logged in" errors automatically.
Avoid quick fixes if:
A different user is actually not logged in
Sage is a mid-process (posting back, restoring, or posting)
The server hasn't been inspected.
The forceful deletion of data while Sage is active can corrupt the data of a company.
If you're not sure, pause and verify before acting.
If none of the preceding steps do the trick, the issue may involve:
User profiles that are fraudulent
Database of company damaged
Server-client configurations that are incorrect
At this stage at this point, professional Sage support is highly recommended to prevent data loss.
This Sage 50 "already logged in" error can be intimidating, but in the majority of it's simply Sage hanging onto a session that didn't end properly.
Treat it methodically:
Confirm no active users
Clear background processes
Do not remove files from lock without care.
Stabilize the network
When it's fixed correctly it's rare for the error to return If it's not a problem, the error will disappear unless there's a.
Resilience and a tidy exit will go a long way with Sage.