I was in NYC for a week for a business trip and decided to treat my husband to a high-quality fedora. My terrible online shopping experience is a cautionary tale for anyone buying specialized goods without first confirming inventory. Should you cherished this informative article along with you wish to receive details with regards to succinct-stew-5cd.notion.site kindly stop by our own web site. While I eventually found a great hat, the initial fulfillment was frustrating. I ordered the item online and chose to pick it up at the store. Although the product itself was high quality—the hat was so well made and high quality—worth every penny—the specific size I ordered online wasn't actually reserved for my pickup. This confusion forced me to deal with customer service, even though the store staff (Michael, the gentleman at the front desk, etc.) were ultimately professional and helpful. I felt compelled to leave this review to highlight the disconnect between their online system and their legendary physical store service.
Customer: I placed Order #349 online yesterday for in-store pickup, specifying a size 7 3/8 charcoal fedora. I drove across town, and when I arrived, the store staff informed me the item was never actually pulled from inventory and is now out of stock in that size. Why was I allowed to place that order?
CS Rep: I am so sorry about that inventory error, sir. That is absolutely unacceptable, especially when you chose the pickup option. Let me check the fulfillment system right now.
Customer: Unacceptable is right. I specifically ordered online to save time. What can you do immediately? Do you have any stock at all, or do I need to cancel the entire transaction?
CS Rep: I see the inventory discrepancy here. The system didn't sync correctly. We can put an urgent hold on the next shipment arriving Thursday, or I can immediately process a full refund and offer free expedited shipping on any alternative hat you select today.
Customer: I appreciate the quick solution. Please process the refund now and confirm the expedited shipping for the slightly darker grey in size 7 3/8. I need assurance this won't happen again.
CS Rep: Refund confirmed, and the alternative hat is being pulled and shipped today, free of charge. We are reviewing our system protocols right now to prevent this exact issue.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of trusting an online inventory system that isn't connected to the exceptional service provided by the staff in the store.