I felt absolutely compelled to write this review as a cautionary tale for anyone considering visiting this establishment. What was supposed to be a fun, bespoke experience turned into a nightmare because of the staff interactions. My expectations for personalized, quality service were shattered the moment I walked in. My overall, immediate conclusion about the team I encountered is that they were comprised of
Rude employees, They never know anything
. This deep frustration forced me to immediately contact customer service, as I could not believe a specialty shop would allow its frontline team to operate with such disregard for the customer experience.
Customer: I am calling about a terrible in-store experience I just had. The employees were incredibly rude and seemed completely incapable of answering basic questions about the hat selection or customization process.
CS Rep: I am sincerely sorry to hear that was your experience. That absolutely does not meet the high service standards we set, and I apologize that you encountered unprofessional behavior.
Customer: It made the entire trip a complete waste of my time. When I asked about basic materials or shaping techniques, they acted like I was bothering them. It truly felt like they never knew anything, resulting in a horrible interaction.
CS Rep: That sounds profoundly frustrating. We pride ourselves on having expert hatters. I will personally ensure this specific feedback regarding rudeness and lack of product knowledge is escalated immediately for internal review and training.
If you liked this information and you would such as to obtain even more facts relating to webpage kindly see our web site. Customer: I appreciate you logging the complaint, but honestly, the initial experience was so off-putting, I don’t feel comfortable returning right now.
CS Rep: I completely understand your hesitation. To try and rectify this, may I offer you a significant discount code for a future online purchase, or perhaps schedule you a guaranteed consultation with one of our top-rated specialists, such as Capri or Trey, when you feel ready?
Customer: I’ll take the discount code for now. I just needed to make sure someone understood how poorly I was treated in the store.
CS Rep: The code is being sent to your email now. Thank you for taking the time to report this serious issue.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.