I had planned a fantastic girls' trip, and visiting this expensive hat shop was high on our list. We went in expecting a memorable, quality experience, which is why the actual visit felt like such a terrible cautionary tale about poor customer service. We were ready to spend hundreds of dollars, but instead, we were utterly snubbed. What a disappointment. We were left feeling like the original review states: "We felt like Julia Robert's in Pretty Women. We were snubbed and treated rudely." The young staff members were "more concerned about vaping and drinking their slim drinks instead of helping my girlfriend." I felt compelled to leave a review and engage with customer service because management needs to be fully aware of the unprofessional behavior they are allowing in their store.
Customer: I am calling to complain about the absolutely terrible service we received today. We drove here specifically for an experience and were completely ignored by your staff.
CS Rep: I am so sorry to hear that. That is definitely not the experience we want our customers to have. Could you tell me more about what happened in the store?
Customer: Your employees were actively rude. They were more interested in vaping and drinking their personal beverages than assisting us. If you enjoyed this write-up and you would certainly like to obtain additional information concerning www.oeppeo.com kindly check out the web site. We were treated like we didn't belong, and my friend was ready to spend hundreds of dollars!
CS Rep: That sounds incredibly disappointing, and I sincerely apologize for the severe lack of professionalism you encountered. We take these reports seriously. I need to get the date and approximate time of your visit so we can address this immediately with the store manager and ensure proper training is implemented.
Customer: This isn't a minor issue; it reflects poorly on your management if that behavior is acceptable. I need assurance that these specific employees will be held accountable for being so rude to customers.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.