I wish I could say my experience was enjoyable, but my recent attempt at online shopping here has turned into a cautionary tale. I ordered a specialty hat that was intended as a birthday gift, but the shipping confirmation was immediately wrong, and trying to correct the address proved impossible through their automated system. After waiting a week past the promised delivery date, I reached out via email and received only boilerplate responses that didn't address the core issue. When I finally reached a person, the experience was so dismissive and unhelpful that I was left feeling entirely abandoned by the company. Ultimately, my conclusion based on this ordeal is simple and firm:
Worst customer service
. I felt compelled to share this experience and engage in one final attempt at resolving the situation with a representative before giving up completely.
Customer: I am calling about order #8723. It was supposed to be delivered three days ago, and your tracking says "delivered," but I never received it. If you have any thoughts with regards to exactly where and how to use oePPeo Promo, you can make contact with us at our web site. This is the third time I've contacted you about this.
CS Rep: I am so sorry to hear about the trouble with your delivery, and I apologize that your prior attempts to get assistance were not successful. Let me look up order #8723 right now. Can you confirm the shipping address listed on the account?
Customer: It’s 456 Maple Drive. And frankly, this is unacceptable. I have spent over an hour waiting on hold across these calls. I need to know where my hat is or I need my money refunded immediately. This was supposed to be a gift!
CS Rep: I completely understand your frustration. Based on the weight verification, it seems this package may have been misdelivered or lost during the final step. I see the urgency, so I have processed a full refund for the item and the shipping charges immediately. It should reflect in your account within 3 to 5 business days.
Customer: So, it’s definitely not coming? A refund is fine, but can you guarantee that I won’t suddenly get a damaged box next week?
CS Rep: Yes, the refund is now finalized, and we will place a claim with the carrier on our end. You will not be responsible for any delayed arrival or damage. Again, I sincerely apologize for the failure in our service and the inconvenience this caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.