I want to share my terrible online shopping experience as a serious warning. I ordered a dress back on 12/11 and even paid extra for expedited shipping, expecting it by 12/17. When it didn't arrive, I had to chase them repeatedly. After being given three different promised delivery dates (12/17, 12/18, 12/19) and realizing the tracking number still just said "label created," I demanded a refund. Now, it’s January 6th, and I still haven't received my money. My conclusion is clear:
WORST BOUTIQUE EVER - ALL LIARS.
Customer service is truly horrible, exemplified when I spoke to Nathalie, who was very rude and even hung up on me simply because I asked for an email confirmation of my refund status. This disastrous experience compelled me to contact them yet again to demand accountability.
Customer: It is January 6th. In the event you loved this informative article as well as you desire to acquire guidance regarding mica-hair-a56.notion.site kindly visit our page. I requested a refund on December 19th because you failed to deliver the dress I ordered on 12/11, despite paying for expedited shipping. I was told 7-10 business days, and the money still isn't in my account. This is unacceptable, especially after Nathalie was so incredibly rude and hung up on me last time.
CS Rep: I am deeply sorry for the string of failures you have experienced, from the shipping delay to the unacceptable conduct of my colleague, Nathalie. That behavior is not reflective of our standards. I see your refund was processed internally, but the final bank transfer is pending. I am escalating this immediately.
Customer: Escalating isn't enough. Every single timeline I've been given has been a lie. I was told I would receive the refund this Thursday, but I need written proof this time. Can you guarantee the funds will be released and send me an email confirming the exact date?
CS Rep: I understand completely why you are skeptical. I am logging this case as critical. I will personally draft an email right now confirming that the refund has been reprioritized and will be fully processed within the next 48 hours. Please check your inbox for the confirmation, and I will stay on the line while you confirm receipt.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.