5 Common Microsoft Office 365 Issues And How To Resolve Them

For more information, see Deactivate Office 365 if you see a "limit reached" error. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed.

Microsoft 365 network connectivity test troubleshooter

Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. So you’ve decided to purchase and equip your business with the Office 365 program, but you encountered an error message in the middle of the installation.

How do I get the rest of my organization set up with Office 365 for business?

You’ll see the "Uninstall or change a program" window where you have to access the list of applications, find the Office 365 program, and initiate online repair. Microsoft Office 365 is one of the essential programs that ensure productivity and collaboration across teams in an organization. Its suite of useful applications and cloud-based services provides an all-in-one tool that streamlines communication and processes in a business. However, it’s not uncommon to encounter issues that can interfere with the team’s work.

• Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should.
• As the Office 365 for business admin, you're responsible for Managing user software in Office 365.
• If this still does not work, ensure that you are connected to the internet by loading any webpage.
• If you're not sure what plan you have, follow the steps in What Office 365 for business subscription do I have?
• To uninstall the 32-bit version use this troubleshooter to uninstall Office.

Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)

If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur. Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. The links below are specific to admins looking for troubleshooting help with these Office 365 services.

Activation or unlicensed product issues

If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible. This could happen because of a FixTechGuide Microsoft 365 help delay between your initial sign in and Office 365 for business setting up your environment. To uninstall the 32-bit version use this troubleshooter to uninstall Office. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely.





When this error pops up while you’re trying to save or upload a file, it usually means that you have used up the storage limit included in the Office 365 subscription. If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. If the "Enter Password" window is still open, select "Forgot password? Microsoft will attempt to verify your account via email or text. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support.





An internet connection is not available or a firewall is blocking network connections. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). As an Office 365 admin, you can check Office 365 service health. If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network.

Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. On the bottom corner of your Outlook, ensure that Outlook is connected. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server. At the top of your screen, choose Send/Receive, Preferences, Work Offline to change your stats between offline and online modes. If this still does not work, ensure that you are connected to the internet by loading any webpage.