I had intended for this to be a quick, pleasant shopping trip, maybe picking up one of those cute jogging suits I saw advertised. Instead, the whole experience was incredibly disheartening. I felt compelled to share my terrible encounter as a cautionary tale for future shoppers. The conclusion I came to after dealing with the staff was immediate and clear: there was just a
Bad attitude there
. That level of unprofessionalism completely ruined my desire to buy anything. I felt utterly disregarded, which is why I immediately felt compelled to leave a review and contact customer service later that evening to report the specific interaction.
Customer: I am calling to complain about an interaction I had with one of your associates this afternoon. I felt dismissed and treated with open hostility.
CS Rep: I am deeply sorry to hear that. That is absolutely not the standard of service we hold ourselves to. Could you please describe the incident so I can follow up on this immediately?
Customer: I was simply trying to find out if a dress was available in my size in the back room, and the employee rolled her eyes and told me to check the racks myself. The level of discourtesy was shocking; it ruined my entire shopping experience.
CS Rep: That behavior is unacceptable, and I sincerely apologize for the lack of respect shown to you. Please know that we take this feedback very seriously and will address it internally. As an apology, I would like to offer you a $20 credit on your account toward any future purchase.
In the event you loved this short article and you would like to receive much more information relating to light pink blazer kindly visit our website. Customer: I appreciate the apology, but honestly, after being treated like I was a bother, I’m not sure I even want to return to use the credit. The lack of basic politeness outweighed any good deal.
CS Rep: I understand your hesitation, and I truly hope we can earn back your trust. The credit will remain on your account should you change your mind. Thank you for bringing this serious matter to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of thinking the good prices are worth tolerating such poor customer interaction.