I want to share my terrible shopping experience as a cautionary tale for anyone considering visiting this store after seeing their beautiful online presence. I drove three hours specifically to find my perfect birthday dress, only to be met with immediate disappointment. Frankly, the customer service was horrible. They don't greet you when you walk in the store. The girls that work in the store act like you’re begging them something. I was so upset by the disrespect that I didn’t even purchase the dress anymore, despite the long drive. This forced me to leave a review and engage in a conversation with customer service immediately to explain why I wouldn't recommend them.
Customer: I need to speak to someone about my visit today. I drove three hours specifically to buy my birthday dress and the staff was incredibly rude and unprofessional.
CS Rep: I am so genuinely sorry to hear about your experience after such a long journey. That is absolutely unacceptable behavior from our team, and I understand why you left without a purchase.
Customer: "Horrible customer service" is an understatement. When you have virtually any queries with regards to where by in addition to the way to work with gracequeens.com, it is possible to email us with our own site. I walked out without purchasing anything because they acted like I was begging them for help. I felt completely dismissed.
CS Rep: Please accept our deepest apologies. That is not how we train our employees. Could you tell me the date and approximate time you visited so I can identify the staff members involved?
Customer: It was this afternoon around 2 PM. I just wasted my entire day driving and dealing with that attitude.
CS Rep: Thank you for providing those details. I will personally address this immediately with the store manager. As a sincere attempt to make this right, I would like to offer you a complimentary style consultation via video call and a 30% discount code if you decide to purchase the dress online instead.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
