I recently had such a demoralizing experience at a physical store location that I felt compelled to share it as a caution to other shoppers. The atmosphere was so unwelcoming that it forced me to engage in an unpleasant conversation with customer service just to process what happened. While shopping for beautiful dresses, I quickly concluded: "The dresses are beautiful made but that’s not the issue at hand. The employees need to practice customer service. Went to Fordham at the store, entered the store, greeted them & they’re staring right in my face! Learn to make customers feel welcome! Asking them the prices & sizes, they’re reluctantly answering as if I’m not a paying customer. Need to respect customers, I don’t know if I’m the only one this has happened to…." This outright disrespect is why I had to call and leave a public review.
Customer: I am contacting you about the terrible service I received at your Fordham location today. I felt completely unwelcome and disrespected by the staff.
CS Rep: I am truly sorry to hear this, especially after you made the effort to visit our store. Can you elaborate on the interactions you had with the employees?
Customer: I tried to ask simple questions about prices and sizes, but they were giving me short, reluctant answers while staring right through me. They acted like I was bothering them, and I left feeling completely disregarded as a paying customer.
CS Rep: That is absolutely unacceptable behavior, and I sincerely apologize for the lack of basic customer service you experienced. We hold our staff to a much higher standard of respect.
Customer: Apologies are nice, but what are you going to do about the staff's attitude? I won't be returning to that store if that is how potential customers are treated.
CS Rep: I understand your hesitation. I am escalating your feedback to the regional manager immediately for required retraining on welcoming customers. To show our commitment to making this right, may I offer you a 20% discount code for any future online purchase?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.