I am writing this as a cautionary tale about my terrible in-store shopping trip. I felt completely neglected and compelled to reach out to customer service after this experience. My overall conclusion was clear: "Beautiful clothes but bad customer service! I walked in and was not greeted. I had to greet them myself. (I was the only customer at the boutique) Finally, 10 mins later I was asked if I needed help finding anything. When I was in the fitting room I was not assisted. When I was done with my transaction I was also not given a proper goodbye. I had to tell them 'Have a good day!'" I needed to address this total indifference and ensure it wasn't acceptable company policy.
Customer: I was the only person in your store, yet I felt invisible. If you have any type of inquiries regarding where and ways to utilize GraceQueens Direct, you can call us at our page. Why did I have to wait ten minutes for help, and then leave without so much as a thank you?
CS Rep: I sincerely apologize for the lack of attention you received. That sounds incredibly frustrating, and we certainly aim for every customer to feel welcomed immediately.
Customer: It wasn't just frustrating, it was rude. I love your clothes, but frankly, I would rather shop online if this is how your staff treats in-person shoppers. What is your immediate solution for this?
CS Rep: I completely understand your frustration. I am escalating this feedback immediately to the store manager for staff re-training. To make amends, may I offer you a 20% discount code for your next purchase?
Customer: Fine. I appreciate the online offer, but please make sure your physical stores start valuing the customers who take the time to visit.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of feeling utterly neglected while trying to support a brand they like.