I’m writing this because I want to warn potential shoppers about my recent terrible online shopping experience. I purchased an item that arrived completely unusable, and dealing with the aftermath has been nothing short of a nightmare. My direct conclusion about this transaction is exactly what I wrote in the survey:
Awful ???? I lost my money and couldn’t even wear that thing they sent me. They shouldn’t play with people money like that.
I felt compelled to leave this review and engage in a conversation with customer service immediately to try and recover the money I wasted.
Customer: I need a full refund for order #5432. The dress I received is absolutely awful quality and completely unwearable. I feel like I've just lost my money on this purchase.
CS Rep: I am genuinely sorry to hear that the item you received was unsatisfactory and unwearable. That is completely unacceptable, and I understand why you feel frustrated about losing money.
If you have almost any questions about exactly where as well as tips on how to employ www.gracequeens.com, you'll be able to call us with our own web page. Customer: It's beyond frustrating; it's practically fraud. What exactly are you going to do to fix this? I won't accept store credit for something I couldn't even use once.
CS Rep: I hear you clearly, and given that the item arrived in an unusable state, we will bypass the standard exchange policy. I can immediately process a full refund, including shipping costs, back to your original payment method.
Customer: And how long will it take for that refund to actually hit my bank account?
CS Rep: The refund has been initiated now. You should see the funds returned within 5 to 7 business days. We truly apologize for the quality issue and for sending you a product that failed to meet expectations.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.