I feel compelled to share my terrible experience as a cautionary tale for anyone considering visiting their physical location based on their online presence or advertised hours. I planned my whole afternoon around this trip, relying on their stated closing time, only to be completely let down by what felt like arbitrary in-store policies. My direct conclusion about this wasted effort was:
Drove an hour and got there 20 minutes before only to find out I cant try dresses on quick. Waste of time.
This level of inefficiency and lack of clear communication is exactly why I felt the need to leave this review and engage in a conversation with customer service to understand why my time was treated as disposable.
Customer: I am extremely frustrated. I drove an hour specifically to visit your store today, arrived well within business hours, and was essentially turned away because I couldn't try anything on quickly before closing.
CS Rep: I am truly sorry to hear about your wasted trip and that frustration. Our fitting policies often require appointments near closing to ensure dedicated service. For those who have any inquiries about where by and also the way to employ GraceQueens Elegance, you can contact us in our own web page. However, it is unacceptable if this was not clearly communicated to you. Could you please clarify if you were advised about the fitting requirements before arriving?
Customer: No, absolutely not. If I had known there was a major restriction for fitting rooms even 20 minutes before closing, I wouldn't have made the effort. It was a complete waste of gas and time to drive all that way only to be told I couldn't even try on one dress.
CS Rep: That is a failure on our part regarding clear customer communication, and we sincerely apologize. I understand why you are upset. As an immediate step, I’d like to offer you a guaranteed fitting appointment this week at a time convenient for you, along with a 20% discount code to cover your travel expenses.
Customer: I appreciate the apology and the offer, but my confidence in visiting is low now. I just want confirmation that this restrictive policy will be clearly posted on your website and door moving forward so other people don't suffer the same unnecessary hassle.
CS Rep: I have already flagged your feedback with the store manager and the online team to ensure immediate revisions to our stated policies and hours. We assure you this will be addressed.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.