Please take this as a serious warning before spending your money here. My experience was truly terrible, resulting in absolute frustration and zero resolution after paying a significant amount for a custom dress. The item arrived late and severely damaged, which is why I felt compelled to call customer service immediately. I demanded a refund after being treated so poorly, but I was ignored. The dress was an absolute catastrophe; in my own words and conclusion: "UNPROFESSIONAL…dress arrived 2 days later than promised, stitching was horrible on one side, not to mention there was a whole on the left hip. Called immediately and they suggestd that I find someone to fix it. The manager Jason hung up on me. Called back and his so called whatever did the same.i paid for a custom dress that I have to fix. Never again." I needed accountability and a refund, not suggestions to repair their faulty product myself, and I certainly did not expect a manager to hang up on me.
Customer: I am calling back because my issue was not resolved, and frankly, I was just hung up on by your manager, Jason. This custom dress is late, damaged—it has a hole on the left hip—and I was told to find someone to fix it. I want a full refund.
If you have any sort of inquiries pertaining to where and how you can make use of My Web Site, you could contact us at the web site. CS Rep: I am deeply sorry for the unprofessional behavior you experienced from our team, especially from management. That is completely unacceptable. I also sincerely apologize for the delay and the appalling quality issues you described, particularly since this was a custom piece you paid a premium for.
Customer: Apologies don't fix the fact that I paid for a dress I cannot wear and now have to find someone to repair myself. The stitching is horrible, and there's a literal hole. I need confirmation right now that I am getting a full refund for this defective item.
CS Rep: I understand your frustration entirely. Given the extent of the damage and the previous issues with communication, I am escalating this immediately to our Refund Approvals team right now. We need to process an exception due to the quality failure. Please allow me five minutes to get an immediate approval, as what you received is clearly not up to standard.
Customer: I expect a confirmation email within the hour. I paid for a custom dress that arrived ruined and late. This is the last time I will be dealing with this.
CS Rep: I have filed the urgent request. I will personally monitor this and will call you back within the hour to confirm the full refund is processing. Again, please accept our deepest apologies for the completely negative experience you have endured.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.