I felt compelled to share my frustrating experience, not about the amazing customization service I received in person, but about the disheartening follow-up—or lack thereof. I want this to be a cautionary tale for anyone buying a high-end custom item, especially if you are traveling. I spent a significant amount of money on a beautiful, custom-made hat, only to realize I had no way to get it home safely. My direct feeling and conclusion after spending so much was the disappointment that "a complimentary box to ensure its safety while traveling and future storage + care once home would be much appreciated." It felt incredibly cheap that for such a delicate, expensive piece of artistry, proper packaging was omitted. I had to call customer service immediately because the lack of suitable travel care is just baffling and unacceptable.
If you loved this post along with you wish to acquire more details regarding webpage generously check out our own web page. Customer: I just completed my custom hat purchase, which was a wonderful in-store experience, but I am absolutely disappointed that I was not provided a proper hat box or any adequate travel protection for an item I paid several hundred dollars for.
CS Rep: I completely understand your frustration regarding the packaging for such a valuable and custom item, especially since you mentioned you are traveling. That is certainly not the standard post-purchase experience we want you to have, and I sincerely apologize.
Customer: Apologies are fine, but what am I supposed to do now? I'm flying home tomorrow, and the hat is delicate. Why isn't a complimentary protective box standard when you advertise these as unique pieces meant to last?
CS Rep: That is a very valid concern. While our specialized travel boxes are often sold separately, we recognize how crucial they are for customers who travel. Since you are still in the area, let me coordinate with the store manager right now to ensure a protective box is immediately set aside for you, complimentary, due to this oversight.
Customer: Shipping won't work, I leave first thing tomorrow morning. If I come back to the shop right now, can I pick up that protective box immediately? I need a firm solution.
CS Rep: Absolutely. Please allow me five minutes to confirm the hold with the staff. If you head back to the Nashville shop in the next hour, we will guarantee a protective travel box is waiting for you at the front desk, free of charge. We truly appreciate you bringing this service issue to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of assuming proper packaging is included with such a costly purchase.