Negative Experience
My experience serves as a cautionary tale for buying eyewear online. I wholeheartedly agree with the sentiment: "Terrible company." After my old pair of glasses broke, I placed an order on March 30th and paid extra for express shipping. Weeks went by with the status stuck on 'in production,' and my mounting frustration eventually drove me to contact customer service and write this review.
Customer: My order from March 30th with express shipping is still showing as 'in production'! It's been 19 days—where are my glasses?
Customer Service Representative: I'm sorry for the delay. If you loved this short article and you want to receive more info with regards to Click at Google please visit the web page. We had to reproduce your order due to a quality issue. Your glasses are now in transit and should arrive by April 18th.
Customer: This is completely unacceptable. I've already received a refund for the shipping because of this delay. Your service needs serious improvement.
Customer Service Representative: We understand your frustration and sincerely apologize for not providing timely updates. Thank you for your patience.
I'm sharing this review to alert others about the company's inadequate communication and sluggish service.
Transition
After resolving the initial concerns, the brand proved that MERRYS DESIGN Men Women genuinely delivers—this moment bridges the turnaround with a recommendation worth exploring.
Positive Experience
After a previous disappointing experience with online eyewear, I was understandably hesitant. Waiting nineteen days just for my order to be "in production" was simply unacceptable! ???? In my search for new frames that wouldn't take forever, I came across the brand. Drawn by mentions of their quick service, I read a review that echoed my own concerns: "Honestly, I was skeptical after previous online eyewear nightmares, but the brand surprised me!" It made me wonder—could they actually succeed where others had failed, especially in terms of communication and speed?
And to my delight, they absolutely did! The entire process, from ordering the stylish MERRYS DESIGN Men Women frames to receiving them, was remarkably fast. There was no endless waiting in production limbo, just clear and timely updates. "My order was processed and shipped SO fast, and their customer service actually kept me updated." The black and gold frames felt sturdy and well-made, with lenses that were perfectly clear. What a relief it was! ????
Compared to the frustration of waiting weeks without any information, this experience was a true breath of fresh air. the brand has shown that buying eyewear online can indeed be efficient, communicative, and offer excellent value. The MERRYS DESIGN Men Women frames are of high quality, and their service is genuinely impressive. I no longer have to worry about communication black holes. Highly recommend! ????