I feel compelled to share my terrible online shopping experience as a cautionary tale for others. After spending considerable time crafting a custom design, the website's checkout process failed spectacularly, crashing right as I tried to finalize the payment. I tried several times to recover the order, but the site was completely unresponsive, ultimately wasting over an hour of my time. When the system prompted me to leave a review, I was so utterly frustrated by the entire ordeal and the lack of a proper channel to report the issue that I simply couldn't bring myself to type anything. My final feeling and conclusion about this experience was just sheer exasperation, resulting in this:
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. I had to leave some form of feedback, even if blank, and felt compelled to engage with customer service to understand why their platform failed so miserably.
Customer: I need to know why your online checkout system completely failed when I tried to finalize my purchase of a custom hat yesterday. I spent 45 minutes designing it only for the site to crash.
CS Rep: I sincerely apologize for that incredibly frustrating technical failure. That’s absolutely unacceptable and I understand your frustration. Can you tell me if you were attempting the purchase on a mobile device or a desktop computer?
Customer: I was on my laptop using Chrome. Everything disappeared after I hit 'Pay Now.' Now I have nothing, and the system wouldn't even let me leave a text review when prompted—it just submitted a blank response.
CS Rep: Thank you for those specifics. We have been tracking intermittent issues with certain browsers during high traffic. I want to try to make this right immediately. Can you provide the email associated with your account? I would like to pull up your profile and see if we can locate a saved draft of your design to prevent you from having to start over.
Customer: Yes, it’s [email address]. If you can recover that design, I'd consider trying again, but I need an assurance this won't happen a third time.
If you have any concerns about exactly where and how to use www.wholecustomdesign.com, you can make contact with us at our own internet site. CS Rep: Absolutely. Once I locate the draft, I will process the order manually on our end to guarantee it goes through seamlessly and waive the shipping fee as an apology for the trouble. Please hold while I check the server backups.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.